Monday, June 28, 2010

Write It Down ...

Every once in awhile, a temporary situation comes up that gives us a clear picture of the flaws in a system. A picture that shows us what we can fix ... before something permanent happens.

Some people are more private than others. Look around your office or work place and you'll see the two extremes. You'll have one employee who brings in her pap smear results to discuss how healthy her ladybits are ... and then you'll have another employee who is probably Batman in his off hours ... because as soon as he walks out that door at five o'clock, he becomes a foggy mist ... a vague memory of someone you saw at the vending machine.

I'm not here to judge anyone ... and if you're one of those private people, please don't take offense. But there's a limit to how much you can keep to yourself ... please ... share the names of your family members ... write down information like doctor's names and hospital preferences. If you don't want to share these things with the world, then write them down and have them stored in your personnel file.

My point in all this ... if a hospital calls your office and says they need to notify your family ... don't make your co-workers look up your mother's obituary online so they can learn the names of your siblings. We're in a situation now where we need login information and passwords for systems we can't update ... there are installs scheduled with vendors and we have no idea who is coming and when they're going to show up ... there's a world of information out there stored in one person ... and that one person is in no condition to educate us.

We could be a lot worse off than we are ... but we have a lot of backtracking to do ... a lot of threads we need to follow ...

Someone's knockin' at the door
Somebody's ringin' the bell
Someone's knockin' at the door
Somebody's ringin' the bell
Do me a favor,
Open the door and let 'em in

Paul McCartney - Let 'Em In

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